Online reputation
#20 of 25 · score 80.9 · 4.4★ across 637 reviews · 15% were 1–2★. Sources: Google 637, Facebook (sampled) 30. Google listing.
Complaint keywords in sampled reviews: cost (1), rude (1), bad outcome (1), communication (1).
“The staff were super friendly, very understanding and very professional.<br>I gave 4 and not 5 stars bc altho it’s an emergency ER so you expect higher prices and most people will do anything for their dog, the price levels are extremely pr…” — Google 4★, 2026-10-25, source
“Once you get to see a doctor it is a great experience but dealing with the people who answer the phone is not a good experience once in a while you get someone on the phone that is organized and helpful other wise get ready for being put on…” — Google 1★, 2026-09-14, source
Care fit & access
Nearby emergency and referral option for critical care, cardiology, surgery, orthopedics, dermatology and internal medicine. Specialist schedules differ from emergency hours.
Drive Time from Palm Beach Gardens (33418)
13.0 min · R1 · Public OSRM fallback
MISSING_IMAGE: photo. A displayed clinic logo is an authentic brand asset, not a facility photograph.
MISSING_IMAGE: clinic logo. The third-party icon selected automatically was rejected.
Ownership & continuity
Corporate/external-investor affiliation: Thrive location confirmed; sponsor/control chain not fully captured. A corporate brand or outside investment does not establish complete PE control.
A director, manager, registered agent, doctor-founder, franchise brand or property owner is not automatically the ultimate beneficial operating owner. Ownership claims and state record evidence are kept separate.
Doctor roster: Current lead doctor not safely captured.
Diagnostics & credentials
The location describes emergency and critical care alongside specialty services, including cardiology, dermatology, internal medicine and surgery. Continuous emergency opening is advertised. Exact equipment and continuous intensive-care staffing remain unverified.
AAHA / American Animal Hospital Association: UNKNOWN from captured material. Fear Free: UNKNOWN from captured material.
License & discipline
UNKNOWN — no business-address-matched premises record established. Same-name entries or corporate mailing addresses are not enough to resolve this office.
UNKNOWN — complete disciplinary orders and complaint history not captured. A registry entry is not a clean disciplinary record.
Score A: UNKNOWN — no retained location-matched Google mean/count. Score B: WITHHELD — missing required components; drive component 7.83 / 10.
Fee Schedule & Public Comments
Wellness exam: UNKNOWN ONLINE. No phone quote obtained.
Sick same-day exam: UNKNOWN ONLINE. No phone quote obtained.
Core vaccines: UNKNOWN ONLINE. No phone quote obtained.
Senior bloodwork: UNKNOWN ONLINE. No phone quote obtained.
Grade-one dental with anesthesia and full-mouth x-rays: UNKNOWN ONLINE. No phone quote obtained.
Spay/neuter by weight: UNKNOWN ONLINE. No phone quote obtained.
Written Chewy/Costco prescription policy and fee: UNKNOWN ONLINE. No phone quote obtained.
Billing and diagnosis review pattern: UNKNOWN. Complete location-matched Google low-star and Yelp histories were not captured; no adverse quality verdict is assigned.